Effective Date: January 1, 2026
Last Updated: January 1, 2026

Not happy with your purchase? Please contact help@harryjean.com. We are more than happy to fix any issues you may have.

ORDER MODIFICATIONS OR CANCELLATION

Orders are processed for shipment within 24 hours of order placement. Order changes, address changes, or cancellations must be made within 24 hours. Please email help@harryjean.com if you need to change your order.

When you place an order, please double-check your shipping address is correct and complete.

If you move, it is always wise to complete a change of address form at the post office. This will enable them to forward any mail you receive to your old address.

Any cancellation made after an order has been placed will be subject to a cancellation fee of $1.00 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor or credit card charges us a fee for cancellations.

DAMAGED OR INCORRECT ORDER

We try our best to ensure product quality and accuracy, but sometimes mistakes happen, and we sincerely apologize in advance if or when they happen.

If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us within 7 days of receiving your order, along with your order number to help@harryjean.com.

Once we receive your email and verify the issue, we will send a replacement immediately.

ORDER NOT RECEIVED

If your order has not arrived within 30 days of shipment, please contact us at help@harryjean.com, and we will investigate the issue with the shipping carrier and work to resolve it.

Harry Jean is not responsible for orders that cannot be delivered due to an incorrect, incomplete, or missing shipping address provided by the customer. Customers are responsible for ensuring that their shipping information is accurate before completing their purchase. We also send an order confirmation email immediately after purchase so customers can review their shipping details.

If a package is returned to us due to an incorrect or undeliverable address, we can reship the order once the applicable reshipping fee has been paid by the customer.

If Premium Shipping Protection was purchased, it covers eligible claims for packages that are lost, damaged in transit, or stolen, subject to claim verification. Shipping Protection does not cover delivery issues resulting from an incorrect, incomplete, or missing shipping address provided by the customer.

Harry Jean is also not responsible for failed delivery attempts when the recipient is unavailable to accept the package or when local pickup or redelivery instructions provided by the shipping carrier are not followed.

DELIVERY IS DELAYED

While we do our best to ensure timely delivery, occasional carrier delays may occur, especially during the holidays and peak seasons. If your delivery is significantly delayed, please reach out to us and we’re happy to help you find a solution. Please note that carrier delays are not eligible for refunds.

RETURNS (30 DAYS MONEY-BACK GUARANTEE)

Our return policy is effective for 30 days after receiving your product.

If you are not happy with your purchase and wish to return an item, please contact help@harryjean.com. Please provide your order number and the reason for your return. Our customer service team will review the return request and send instructions.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

You will be responsible for shipping costs for returning your item.

Please provide the return tracking number, which can be found on your receipt upon package drop-off.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, the purchase price (excluding shipping charges) will be credited to your original form of payment.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receiving the returned item. Please contact the card-issued bank with questions about when the credit will be posted to your account.